Four client questions, standard answers — plus the ones about money and goods.
Every service delivers a first plan or update within 12 hours. Standard turnaround for each deliverable is published: business agency 3–7 working days, sourcing report 3–5, audit report + video 1–2, research report 5–8, e-commerce launch 3–10 days, three freight plans within 12 hours.
Provide basic materials and confirm results — we handle everything in between, in Chinese, on the ground. Video presence at every key milestone; written English updates on a fixed rhythm.
A standardized English deliverable every time: reports, sheets, certificates and full archives — all downloadable from your client portal.
Zero middleman on self-operated lines (e-commerce, warehousing, freight): no referral fee, no reseller fee, no markup. Third-party resources carry one standard service fee with original quotes open. Every fee is agreed in writing before work starts.
No. Services only, never goods: no importer/exporter role, no advance funding, no title to goods — you pay suppliers directly. Service fees are billed separately from goods, with 30/40/30 milestone payments.
Yes. Small pilot orders first — that is how trust is designed here. Try one sourcing request or one audit, keep risk small and exit easy, then scale to monthly managed landing or a VIP annual membership.
Not to start. Cross-border e-commerce lets foreign brands sell to Chinese consumers while goods remain overseas or in bonded zones — no Chinese import entity, no bulk shipment. Once volumes justify it, general trade (with your own entity and imported stock) usually wins on unit economics. Most of our clients begin cross-border and graduate to general trade after the data proves demand.
Run a cross-border store trial: a curated SKU set, platform-native marketing, and a quarterly read of traffic, conversion and repeat rates. Our self-operated team runs the store with costs in the open — you commit real money only when the numbers say the market is there. If it is not, you exit with a documented read instead of a warehouse.
The recurring ones: language gaps at the negotiation table, suppliers that over-promise capacity, paperwork that assumes a local presence, and payment practices that differ from Western norms. Every Noryce service exists to absorb one of these — bilingual execution, on-site verification, a local desk, and fee structures agreed in writing before work starts.
Noryce